Terms of service

A. Scope of service

Clark's Clarity provides health and safety consultancy, documentation, advisory, and training services. We do not provide legal advice, financial advice, insurance underwriting, or third-party audit services. Where you require those, we will refer you to an appropriate specialist.

B. Client responsibility for implementation

Clark's Clarity provides recommendations, documentation, and advice. Implementation of those recommendations, ongoing operational compliance, the delivery of staff training, day-to-day enforcement of procedures, and the maintenance of safe working practices remain at all times the responsibility of the client. We provide the tools; clients use them.

C. Liability disclaimer

Clark's Clarity is not liable for incidents, accidents, regulatory action, enforcement notices, fines, civil claims, or other losses arising from:

1. failure to implement our recommendations;
2. partial or incorrect implementation of our recommendations;
3. modification of our documentation or procedures without consultation with us;
4. failure to update us on material operational changes to your venue or operation;
5. any acts or omissions of client staff, contractors, suppliers, or other third parties.

Our maximum aggregate liability for any claim is limited to the fees paid for the specific engagement giving rise to the claim. Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraudulent misrepresentation.

D. Documentation currency

Our deliverables reflect health & safety regulations, sector guidance, and best practice as at the date of delivery. Health and safety regulations change. Clients are responsible for arranging periodic review and updates of all documentation as regulations evolve.

Ongoing review is built into the Partnership and On-Call tiers. Standalone and Snapshot deliverables do not include ongoing updates; if you need ongoing updates following a Standalone or Snapshot engagement, please ask about adding On-Call retainer cover.

E. Confidentiality

Both parties shall keep operational information shared during an engagement confidential and shall not disclose it to third parties without consent, save where required by law or by a regulator.

Joel may reference anonymised work (e.g. "a holiday park in Lincolnshire", "a hotel group with sites across the Midlands") in marketing materials, case studies, and conversations unless you instruct otherwise in writing.

F. Cancellation and refunds

• Standalone documents: 50% non-refundable on order; balance becomes due on draft delivery.
• Clarity Snapshot: full refund if cancelled in writing before the site visit. Once the site visit has begun, no refund.
• Compliance Reset: 50% deposit non-refundable once scope has been agreed and work has commenced. Balance becomes due on delivery.
• Operator Partnership / On-Call:30 days' written notice from either party; pro-rata refund of any unused portion of the current month.

G. Governing law and disputes

These terms are governed by the laws of England and Wales. Disputes are to be addressed first by direct negotiation in good faith between the parties; if not resolved, by Alternative Dispute Resolution (mediation); and only thereafter by the courts of England and Wales, which shall have exclusive jurisdiction.

Client portal

Portal access is provided to named users only. You must keep login credentials secure and notify us immediately of any suspected unauthorised access. We reserve the right to suspend access where we reasonably believe credentials have been compromised.

Intellectual property

Documentation we produce for you is licensed for use within your own organisation and at sites under your operational control. You may not resell, white-label, or redistribute it without our prior written consent. The underlying frameworks, templates, and methodologies remain our intellectual property.